Terms and Conditions

Last Updated: 20th July 2025

1. Terms and Conditions

1.1 Acceptance of Terms

By using Sharvaya Technologies' mobile applications ("App"), you agree to comply with these Terms and Conditions ("T&C"). If you do not agree, please refrain from using the App.

1.2 Services Provided

Food delivery services
Online buying & selling of products
Wallet system for refunds (where applicable)

1.3 User Eligibility

Users must be at least 18 years old or have parental consent.
Users must provide accurate information during registration.

1.4 Account Security

Users are responsible for maintaining account confidentiality.
Notify us immediately of any unauthorized access.

1.5 Order Cancellation & Refunds

Orders canceled within the prescribed time will be refunded to the user’s wallet.
Refund eligibility depends on the specific product/service policy.

1.6 Prohibited Activities

Fraudulent transactions
Misuse of the wallet system
Violation of intellectual property rights

1.7 Limitation of Liability

Sharvaya Technologies is not liable for delivery delays due to third-party vendors.
Incorrect order details provided by users.

1.8 Modifications

We reserve the right to modify these T&C at any time. Users will be notified of changes.

1.9 Governing Law

These T&C are governed by the laws of [Your Country/State].

2. Privacy Policy

Last Updated: 20th July 2025

2.1 Information Collected

Personal Data (Name, Email, Phone, Address)
Transaction Data (Order history, payment details)
Device Information (IP, OS, location for delivery)

2.2 Use of Data

Account creation & login
Order processing & delivery
Customer support & refunds
Marketing (with user consent)

2.3 Data Sharing

Shared only with delivery partners & payment processors.
No sale of data to third parties.

2.4 Security Measures

Encrypted transactions (SSL/TLS)
Secure servers for data storage

2.5 User Rights

Access, correct, or delete personal data.
Opt-out of marketing communications.

2.6 Cookies & Tracking

Used for app functionality & analytics.

2.7 Children’s Privacy

Not intended for users under 13.

2.8 Policy Updates

Users notified of changes via email/app notification.

3. Return & Refund Policy

Last Updated: 20th July 2025

3.1 Refund Eligibility

Food Delivery: Refund if order canceled before preparation.
Products: Refund if defective/wrong item delivered.

3.2 Refund Process

Refunds credited to user wallet within 7-10 business days.
Bank/card refunds may take longer.

3.3 Non-Refundable Cases

Perishable goods (if delivered correctly).
Digital products (if accessed).

3.4 Return Process

Contact customer support within 48 hours of delivery.
Provide order details & proof of issue.

3.5 Contact for Refunds

Email: support@sharvayatechnologies.com
Phone: 8237818606

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